- Shipping & Delivery
- First class delivery – £5.20
Second class delivery – £3.90
If your item is in stock, we will do our best to despatch your order the same day you place it. In busy times we usually tell you how long it will take us to process it. Delivery should take between 2-7 working days.
Europe – £11.00
Rest of World – £15.00
For orders overseas please allow 14 working days for delivery. Please note for overseas orders we are only able to deliver to your billing address. All the prices on our website are in pounds sterling and are inclusive of VAT.
- Privacy & Security
- Use of our website: References to “we”, “us” and/or “our” throughout www.wearecollective.com (“the website”) are to Collective Clothing Company Ltd. The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you. There is no charge imposed by Collective for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the Website may be suspended, restricted or terminated at any time without notice.
Contract information: Goods supplied from the Website are supplied by Collective Clothing Company Ltd. Collective Clothing Company Ltd is a company registered in England and Wales. The company registration number is 7015396, VAT number is 100 6855 44 and registered office is 22 Yvon House, Alexandra Avenue, London SW11 4GA. Your submission of an order represents an offer to purchase Goods and/or Products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not confirmed offers. This means that if Goods or Products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, Collective shall not be obliged to sell you those goods.
Intellectual property right and right to use: You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor or us. You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
We take the privacy rights of users of this site very seriously and this Privacy Policy explains to you how certain information about you may be processed. By using the site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy.
We may collect your data, such as your name, email address, postal address, phone number, gender, birthday, personal interests, etc., when you visit our website, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.*
* Please note: We currently do not store any of your credit card details or any other form of financial information. - 1. YOUR DATA
"your data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, Registration Name, Password, where applicable, and other information from which you can be identified and which you may disclose to us or otherwise via the site at any time. - 2. COLLECTION OF YOUR DATA
We collect your data when: 2.1 you create an on-line account; 2.2 you place an order; 2.3 you make a complaint or enquiry or provide other feedback to us; 2.4 you place a comment on the site; 2.5 you submit an entry to a competition or prize draw; or 2.6 you disclose your data to us through the site at any other point. - 3. USE OF YOUR DATA
3.1 We use your data to: 3.1.1 process the registration of your on-line account and maintain your on-line account; 3.1.2 process and complete orders you place via the site; 3.1.3 process and deal with any complaints or enquiries made by you; 3.1.4 monitor, develop and improve the site and your experience; 3.1.5 make comments available on the site; 3.1.6 where (and only where) consented to by you, to send you and keep you updated with information by email/post/telephone about existing and new services and special offers from us or Our group companies; 3.1.7 where (and only where) consented to by you, to send you information by email/post/telephone about products or services of selected third parties; and 3.1.8 where you are a prize winner, to publish or otherwise make available a list of prize winners. 3.2 To opt-out of receiving any information pursuant to paragraphs 3.1.7 or 3.1.8, you can: i. amend your preferences accordingly in your on-line account; ii. use the facility contained in any such communication; or iii. email us at sales@wearecollective.com stating your name. 3.3 your data will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements. 3.4 Please be aware that when you choose to post a comment review to the site, this and any personal data that you choose to include in it may be made available on the site and therefore be accessible to any visitor to the site. Please therefore think carefully about the content of your comment and only make available what you are happy for others to read.
4. PASSING ON YOUR DATA TO THIRD PARTIES
4.1 We may pass on your data to other parties as follows: 4.1.1 to Our employees, agents and sub-contractors to administer your on-line account and orders and other parts of the services; 4.1.2 to third parties in the circumstances set out in Clause 3.1.8; 4.1.3 some general statistical information about the site user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties and cookies (see 6 below) and other web analytics may be collected and processed by a third on our behalf but these details will not include information personally identifying you; 4.1.4 We may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or where required by law; 4.2 We do not actually pass your data to third persons other than in the circumstances set out in 4.1 above. Any administration or correspondence under paragraph 4.1 (save in the case of 4.1.2) is conducted by us on behalf of third parties and they do not have any access to your data unless you yourself choose to contact them or give your consent to such third persons directly.
5. DATA SECURITY
5.1 We endeavour to take all reasonable steps to protect your data. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us. - 6. COOKIES
6.1 Cookies are small pieces of information stored by your browser on your computer's hard drive. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the site and generally in order to monitor usage of the site. Most web browsers automatically accept cookies, though you do not have to. We do not control the use of cookies by third parties other that the agents who provide the web analytics service for our own site. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the site. 6.2 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
7. ACCESS TO AND UPDATING YOUR DATA
7.1 Where you are registered on-line account holder, you may access and update your data contained in your on-line account. You must make sure that you update your data as soon as possible with any and all relevant changes. 7.2 If you would like to receive a copy of your data held by us, please email sales@wearecollective.com
8. LOCATIONS OF AND TRANSFERS OF YOUR DATA
Your data might be held or accessed by Collective entities in Europe and the US in the course of providing the site and services to you. We also use third party providers in order to fulfil the purposes set out in paragraph 3 above who may be located in countries in Europe or in the US. In terms of any such transfers, we ensure that your data is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and handled in accordance with relevant laws. You consent to this transfer of your data on these terms. Please also note that, if you choose to post a comment on the site then this and any personal data you choose to include in it may potentially be available to site users worldwide. - 9. OTHER LINKS
Please be aware that our site may link to other web sites that be accessed by you through our site. We are not responsible for the data policies, content or security of these linked web sites. We do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise contact them via this site. - 10. CONTACT US
If you have any questions about Our Privacy Policy or how we use your data please contact us via email at sales@wearecollective.com - Returns & Replacements
- Collective guarantee: We stand by the products we make. We believe in quality and we will not be happy until you are. If you are not entirely satisfied with the products that you have chosen you may return them to us within 3 weeks of receipt. We will be happy to provide an exchange or refund, providing the items are returned in perfect condition and sent back in their original packaging with all tags attached.
How to return or exchange an item: Please write on the reverse of your despatch note, clearly indicating the reason for return and whether you require a refund or exchange. Please then reseal the item in its original packaging and return your parcel to us at:
RETURNS - Collective Clothing Company Ltd
22 Yvon House
Alexandra avenue
London
SW11 4GA
We advise all customers to return goods via recorded delivery and to keep the proof of postage. We cannot accept responsibility for parcels lost in transit. We advise that returns are sent at your own expense. All refunds will be issued to the same payment method as the original order and may take up to 21 days to process.
Can I speak to someone about a return? To speak to someone regarding a return please call 08450522407 and we will happily answer your questions. Or you can e-mail us at sales@wearecollective.com
© 2011 Collective Clothing Company Ltd. All Rights Reserved.
